Tel: 0845 519 0041 
Training Courses - programme schedule (2011 dates to be confirmed) 
 
Dates to be confirmed 
 
 
 
No 
Date  
Topic 
What will delegates learn? 
What will delegates take away to apply? 
 
Emotional Resilience (coping with adversity at work) 
Why being emotionally resilient is important in business. How to avoid thinking traps and stop others from pushing your buttons 
Aids to help you develop your resilience.How to identify your preferred thinking style and how to think more creatively about tough situations.How to interact more efficiently with others. 
 
What makes an effective Business Plan 
Overview to business planning, why, when. Business plans for finance. Strategic plans and short plans for focus and drive 
The use of planning in a business environment initial plans, short term plans, long term plans 
 
Business Legal Health Check 
Whether they have all the legal bases covered 
Greater knowledge of the law, how it affects their business and legal matters requiring their attention 
 
Bookkeeping made simple 
How to set up your bookkeeping system. What records to keep and how to be compliant.  
Guide to setting up your bookkeeping 
 
Time and Priority management 
How to better manage your time and improve your productivity effectively 
How to spot drags on time. How to avoid wasting time. Tips on how to prioritise and delegate effectively. 
 
Introduction to Sales Success. Winning sales using simple psychology. 
Through a highly interactive session, delegates will learn face to face sales strategies, with an overview of the main qualities and skills required for sales  
Skills and qualities needed in a Face to Face appointment. Simple but effective techniques on how to keep their minds positive and calm when under great stress and pressure. Apply questioning and listening skills to uncover real needs. 
 
Marketing for growth  
Market segmentation and targeting. The importance of understanding perceived values and price positioning. 
Greater knowledge of how to assess their competitive position. Applying tools to review their price positioning 
 
Excel(lent) Book Keeping 
Basic book keeping techniques predominantly using spreadsheets 
Helping you to help your business run smoothly. Helping with VAT returns, reconciliations etc. 
 
Introduction to web success 
Key points that make a successful website, including, planning, design, best practice, search engines, testing and improvement. 
A website briefing document to help them plan their website and approach a chosen web company with enough knowledge to make informed decisions. 
10 
 
Understanding your accounts and using them to plan your business growth 
How to understand your accounts and use them to plan your business growth 
Knowledge of the important things to look for in their accounts and what actions to then take to improve their business performance. 
11 
 
Levering exposure through social networking 
Introduction to the latest forms of social networking, how they apply to different business types and situations and how to use them to increase business. 
Knowledge of the latest social networks and how they apply to various businesses. 
12 
 
Effective communications in writing 
Business communication skills getting your information across in a logical, straightforward way. 
Hints and tips to make their writing work for them. Overview of writing strategy.